Frequently Asked Questions

The Earth's Honesty — Are These Crystals Natural?

This is our non-negotiable foundation. JeraVales sources only from natural mineral veins. Every bead — including the precious jadeite pieces woven into select designs — is hand-screened by our founder for quality and energetic integrity. We honor the natural inclusions, fractures, and mineral traces that make each stone irreplaceable. Independent gemological verification is always welcome.

The Value of Honesty — Why Do Prices Vary Between Pieces?

We follow a principle of material honesty. Every price directly reflects the rarity, grade, and energetic depth of the stone. Whether it's an everyday piece or one set with high-grade jadeite or rare rutilated quartz, every dollar you spend corresponds precisely to the weight of the mineral and the soul of the design.

The Soul's Calling — How Do I Choose the Right Collection?

Let intuition lead before your eyes do. We invite you to take our Soul Portrait Quiz — 8 questions, 2 minutes. Through subconscious choices, the stone that was always meant for you will find its way to you, completing an encounter billions of years in the making.

The Measure of a Fingertip — How Do I Find My Size?

We offer three standard bead diameters: 8mm / 10mm / 12mm. Using a soft measuring tape, wrap it snugly around your wrist and refer to our Size Guide to find your closest match. If you need a custom fit, please contact us at support@gojeravales.com before placing your order.

Love Across Oceans — Why Does Shipping Take 13–20 Days?

Beautiful things are worth a gentle wait. Each parcel travels across oceans, passing through international customs with care. We allow ample time to ensure that when this piece of light finally reaches your hands, it arrives perfect and whole. A tracking number will be sent to your email once your order ships.

A Covenant of Purity — Can I Return or Exchange My Order?

Crystals carry energetic memory — they are deeply personal objects. To ensure every customer receives a piece with a pure and undisturbed field, we do not accept returns or exchanges unless there is a quality issue. If you discover damage or an incorrect item within 48 hours of receipt, please photograph it and contact us immediately — we will resolve it without hesitation.

The Moment of Awakening — Will It Come in Beautiful Packaging?

Every JeraVales piece is a quiet act of reverence toward life. Your order will be nestled in our signature linen box and velvet pouch — whether this is a gift to yourself or someone you love, we ensure the unboxing is a complete, ceremonial experience.

The Monthly Rest — How Do I Cleanse My Crystal?

Think of it as a regular soul rinse. We recommend a simple monthly cleansing ritual: hold your crystal under flowing water for a few minutes and allow the current to carry away accumulated energetic residue. Alternatively, place it on a windowsill on the night of a full moon to absorb the lunar light. Avoid prolonged direct sunlight and harsh chemicals.

A Companion Through the Years — Will the Crystal Fade or Lose Its Luster?

The colors of nature endure. Natural crystals are remarkably stable and will not fade with normal wear. To preserve their original luminosity, avoid prolonged exposure to intense heat or direct sunlight, and keep them away from perfumes, skincare products, and chemical agents. A gentle wipe with a slightly damp soft cloth is all the care they need.

The Resonance of Frequency — Do Crystals Really Have Energy?

This is a reconciliation with yourself, and a resonance with nature. We believe all things carry a subtle and wondrous energy, and every crystal holds a story of power deep within its structure. JeraVales exists to help you find the frequency that was always yours — to restore your inner sense of order in a noisy world.