Refund Policy

Returns are accepted within 30 days of delivery.

If something is our fault — the piece arrived damaged, or it isn't what you ordered — write to hello@gojeravales.com with a photo. We will sort it out with a refund: a full one, or a partial one if you would rather keep the piece as it is. Nothing needs to be sent back; a photo is enough.

If you simply changed your mind, write to us within the same 30 days. One condition applies: the piece must be unworn and in its original packaging (the box and the pouch). We will talk it through, and when we agree on a refund, it is a partial refund — the piece is sent back to us first, with the return shipping on your side, and the refund is issued within 7–10 business days after it arrives and is checked. We will email you the return address once we agree on the refund.

Refunds are issued to the original payment method. The refund base is the amount actually paid for the order, including any discount used.

Store credit issued in connection with a refund never expires.

Your statutory rights under the law of your country of residence — including any right of withdrawal — always apply and take precedence over this policy.

jeravales LLC
30 N Gould St, Ste N, Sheridan, WY 82801, USA
Email: hello@gojeravales.com